Senior Infrastructure Communications Manager

Job Description Computer World Services, Corporation (CWS) is seeking an exceptional candidate to serve as Senior Infrastructure Communications Manager for the United States Army Reserve (USAR) Command Control Communications, Computers, & Information (C4IM) Information Technology Support Services (ITSS) program responsible for performing non-personal Information Technology (IT) Services and support requirements.
United States Army Reserve Command (USARC) G-6 owns and operates Army Reserve Network (ARNet) and Secure Army Reserve Network (SARNet) to provide continuous secure and nonsecure data, voice, and video transport, data center services, hosted applications, file services, collaboration tools, cybersecurity, remote access, continuity of operations, and customer service across the USAR enterprise IAW Army Regulation (AR) 25-1 Army Information Technology and other governing documents and outlined in the Army’s Command, Control, Communications, Computers and Information Management (C4IM) Services List.
These services are provided to 65,000 users with network accounts at approximately 700 locations, primarily in the continental United States with a few in Puerto Rico, Europe, Asia, and the Pacific region.
2 of the locations contain the primary and secondary enterprise network processing centers.
The Candidate provides installation and operational support of voice and data communications hardware and software systems.
Designs, develops, implements, tests, debugs, and maintains communications systems.
Performs configuration of operating system and security patches for host and distributed systems and implements incident response procedures during incidents of a network or host security breach.
May provide leadership and direction to a team of specialists for these functions.
Reviews customer requirements and makes recommendations for changes to existing technical architecture.
Complies with prescribed customer, industry and agency standards.
The success candidate will have experience with Information Technology support within a federal government environment (DoD preferred) and demonstrated experience in IT services contracts.
Effective written and verbal communication skills and the ability to maintain high levels of customer satisfaction.
The candidate will have expertise in managing performance, cost, schedule, and quality to meet or exceed requirements.
Job Requirements: Key Tasks and Responsibilities Support Network and Data Center Operations, Enterprise Architecture, Service Management, Service Design, and Project Management on infrastructure buildouts and/or upgrades.
Support Communications Planning and Review with: Perform onsite or desktop surveys.
Help prepare documentation packets to include floor layouts, lists of major items of equipment, rack face elevation drawings, schematic drawings reflecting equipment interconnection and terminations, cable cut sheets, labeling, duct layouts, installation specifications, and as built documentation.
The duct layouts and schematic drawings uniquely identify all cable plant component locations and logical schematics.
The layouts need to uniquely identify all components, including a description that clearly defines site uses and capabilities.
Help maintain cable plant documentation.
Provide planning, review, and technical assessment of IT transport requirements, drawings, plans, documentation, and implementation of IT infrastructure for USAR facilities.
Maintain and update technical specifications documents for telecom closets, outside cable plant (fiber & copper), and inside wiring for USAR facilities.
Provide planning and implementation services in the Information Technology (IT) and Information Management (IM) areas of emerging capabilities and project management.
Must have knowledge of ITIL principles and framework.
Application of ITIL principles and framework will be IAW AR 25-1, 25-2, and 25-13.
Support the development/update of all plans related to IT Continuity of Operations, Enterprise Architecture, Asset and License Management, Strategic Planning, and Project Management.
Education & Experience BA/BS Degree with 12+ years of experience or MA/MS with 10+ years of experience (required) Certifications DoD 8570.
01-M baseline certified (required) Project Management Institute (PMI) certified Project Management Professional (PMP) (required) ITIL training (required) Building Industry Consulting Service International (BICSI) Registered Communications Distribution Designer (RCDD) Certification (required) Security Clearance US Government Secret (T3) clearance is required Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.
) Travel to CONUS and OCONUS locations to meet mission requirements and undergo training maybe required.
The support outside Ft.
Bragg, NC including OCONUS if required, will be designated as TDY.
EOE AA M/F/Vet/Disability EEO is the Law: https://www.
eeoc.
gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.
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Sign up now! Join Our Talent Network! Job Snapshot Employee Type Full-Time Location Fort Liberty, NC (Onsite) Job Type Information Technology Experience Not Specified Date Posted 11/06/2023 Job ID 3984/2930/19002