Position Overview
This position is located in the Economic Services section.
Examples of Duties
Employees in this class are responsible for the administrative and technical supervision of a small staff of income maintenance caseworkers.
The income maintenance programs involved include the following: Food Stamps, Aid to Families with Dependent Children, Medicaid, Low Income Energy Assistance, Commodities Distribution, and Crisis Intervention.
Employees functioning at this level can be distinguished from lower level supervisory positions by their greater involvement in the following capacities: (1) as the income maintenance director of a small agency with responsibility for the total income maintenance process for all programs, (2) as the supervisor of a unit or sub-unit of an income maintenance program which is involved with all eligibility functions (i.
e.
, intake, processing, review), (3) as the supervisor of a unit or sub-unit which is involved with all income maintenance programs and with one or more functions, and (4) as the supervisor of a unit or Long-Term Care program which is characterized by a greater variety and complexity of guidelines, potential financial loss to the agency, client, or community, and have a greater impact upon the health status of the client.
In all of the preceding position designs, employees normally report to the agency director or to a higher level supervisor.
Minimum Qualifications
Three years of experience as a caseworker or investigator in an income maintenance program, preferably with one year of supervisory experience; or an equivalent combination of training and experience.
Knowledge, Skills and Abilities
Considerable knowledge of all income maintenance programs, forms, and documents used in determining eligibility.
Considerable knowledge of the use of the income maintenance manuals.
Considerable knowledge of needs, problems, and attitudes of disadvantaged persons.
General knowledge of all agency programs and services.
General knowledge of community services and programs which could affect the client/applicant.
General knowledge of the budget process.
Good mathematical, reasoning, and computational skills.
Ability to instruct, organize, direct, and supervise lower level employees.
Ability to learn basic supervisory/management skills.
Ability to communicate effectively with workers, supervisors, applicants, and community agencies to obtain pertinent data and to interpret rules and regulations.
Ability to present information orally and in written form.
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