Income Maintenance CaseWorker III - Lead Worker

Position Overview This position is located in the Economic Services section.
Examples of Duties This position is assigned to the Economic Services Section of the Cumberland County Department of Social Services and will primarily serve in the area of Emergency Rental/Utility Assistance Program.
The employee may also serve in the areas of Refugee Assistance and/or Energy Assistance.
This position will serve as a lead worker over a unit consisting primarily of Income Maintenance Caseworkers.
The worker may also perform the same eligibility determination functions as the Income Maintenance Caseworker I, II, or III.
The purpose of these programs is to provide assistance to low-income families.
Minimum Qualifications MINIMUM EDUCATION & EXPERIENCE REQUIRED: Two years of experience as an Income Maintenance Caseworker; OR an equivalent combination of training and experience.
PREFERRED EDUCATION & EXPERIENCE: Graduation from a four-year accredited college or university and related customer service experience and two years of Income Maintenance Caseworker experience OR two years of Income Maintenance Caseworker experience in a NC DSS agency.
Knowledge, Skills and Abilities Considerable knowledge of the Food and Nutrition Program/areas of assignment.
General knowledge of all agency and community programs and services which could affect the client/applicant.
Good mathematical reasoning and computational skills.
Ability to read, analyze, and interpret rules, regulations, and procedures.
Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations, and procedures.
Ability to instruct and to evaluate the work of lower level employees.
Ability to perform caseworker functions within structured time frames.